Audit Finds Applying for Programs in Texas Often Overwhelming - Wednesday, March 31, 2010
The Commissioner of Texas' Health and Human Services requested a state audit of the eligibility system, responsible for processing applications for assistance such as food stamps, Medicaid, and Temporary Assistance for Needy Familes. According to the Austin American Statesman, the system is plagued with inefficiencies that prevent families from being able to pick up an application, ask a question, or follow up on the status of an application without waiting in lengthy, sometimes hours-long lines. The audit recommends improvements in technology, signage, intake processes, staff training, supervisory practices, and more. "A system that time forgot" is how one public official characterized the state eligibility system in the wake of a new state auditor's report about inefficiencies and processing headaches for Texans needing assistance.
The Center for Public Policy Priorities notes two omissions that are also critical for addressing problems in the state's eligibility system. These include hiring additional staff and simplifying rules in applications, so that they are the same across programs and do not create extra bureaucracy and paperwork for eligible families.
UPDATE: Read the Fort Worth Star Telegram editorial Wednesday, in which the newspaper supports overhauling and updating the eligibility system to ensure families' access to services.
